Электронная книга: John R. DiJulius, III «What's the Secret?. To Providing a World-Class Customer Experience»
|
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers. Издательство: "John Wiley&Sons Limited (USD)"
ISBN: 9780470374542 электронная книга Купить за 2181.42 руб и скачать на Litres |
Другие книги схожей тематики:
| Автор | Книга | Описание | Год | Цена | Тип книги |
|---|---|---|---|---|---|
| John R. DiJulius, III | What's the Secret?. To Providing a World-Class Customer Experience | What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton… — John Wiley&Sons Limited (USD), электронная книга Подробнее... | 2181.42 | электронная книга |
См. также в других словарях:
Government procurement in the United States — is based on many of the same principles as commercial contracting, but is subject to special laws and regulation as described below. Persons entering into commercial contracts are pretty much free to do anything that they can agree on. Each… … Wikipedia
Pan American World Airways — Pan Am redirects here. For other uses, see Pan Am (disambiguation). Pan American World Airways IATA PA ICAO … Wikipedia
Congressional response to the NSA warrantless surveillance program — Congressional inquiries and investigations Three days after news broke about the Terrorist Surveillance Program, a bipartisan group of Senators Democrats Dianne Feinstein of California, Carl Levin of Michigan, Ron Wyden of Oregon and Republicans… … Wikipedia
Health care reform debate in the United States — See also: Health care reform in the United States, Health care in the United States, and Uninsured in the United States Health care in the United States Public health care Federal Employees Health Benefits Program Indian Health Service… … Wikipedia
British Caledonian in the 1980s — Articleissues cleanup= March 2008 copyedit = March 2008 confusing = March 2008 expert = Airlines essay = March 2008 peacock = March 2008 tone = March 2008 wikify = March 2008 context = March 2008 introrewrite = March 2008There were many ups and… … Wikipedia
ECONOMIC AFFAIRS — THE PRE MANDATE (LATE OTTOMAN) PERIOD Geography and Borders In September 1923 a new political entity was formally recognized by the international community. Palestine, or Ereẓ Israel as Jews have continued to refer to it for 2,000 years,… … Encyclopedia of Judaism
