Электронная книга: Robin Qiu G. «Service Science. The Foundations of Service Engineering and Management»

Service Science. The Foundations of Service Engineering and Management

Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

Издательство: "John Wiley&Sons Limited"

ISBN: 9781118551837

электронная книга

Купить за 10068.11 руб и скачать на Litres

Look at other dictionaries:

  • Columbia School of Engineering and Applied Science — School of Engineering and Applied Science redirects here. For other uses, see School of Engineering and Applied Science (disambiguation). Fu Foundation School of Engineering and Applied Science Established …   Wikipedia

  • NED University of Engineering and Technology — Nadirshaw Eduljee Dinshaw University of Engineering and Technology Established 1921 Type Public Chancellor Governo …   Wikipedia

  • Service system — A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. Marketing, operations, and global environment …   Wikipedia

  • Science and technology in the People's Republic of China — has been growing rapidly. As China develops and becomes more connected to the global economy, the government has placed a stronger emphasis on science and technology as an integral part of the socio economic development of the country. This has… …   Wikipedia

  • science fiction — a form of fiction that draws imaginatively on scientific knowledge and speculation in its plot, setting, theme, etc. [1925 30] * * * Fiction dealing principally with the impact of actual or imagined science on society or individuals, or more… …   Universalium

  • Software engineering — (SE) is the application of a systematic, disciplined, quantifiable approach to the development, operation, and maintenance of software, and the study of these approaches; that is, the application of engineering to software.[1] It is the… …   Wikipedia

  • Kellogg School of Management — Coordinates: 42°03′02″N 87°40′30″W / 42.05045°N 87.67507°W / 42.05045; 87.67507 …   Wikipedia

  • ALIYAH AND ABSORPTION — GENERAL SURVEY Introduction Aliyah, ascension or going up, is the coming of Jews as individuals or in groups, from exile or diaspora to live in the Land of Israel. Those who go up for this purpose are known as olim – a term used in the Bible for… …   Encyclopedia of Judaism

  • Health science — is the applied science dealing with health, and it includes many sub disciplines. See also health science academic disciplines .There are two approaches to health science: the study and research of the human body and health related issues to… …   Wikipedia

  • Modern liberalism in the United States — This article discusses liberalism as that term is used in the United States in the 20th and 21st centuries. For the history and development of American liberalism, see Liberalism in the United States. For the origin and worldwide use of the term… …   Wikipedia

  • Civil engineering — The Petronas Twin Towers, designed by architect Cesar Pelli and Thornton Tomasetti and Ranhill Bersekutu Sdn Bhd engineers, were the world s tallest buildings from 1998 to 2004. Civil engineering is a professional engineering discipline that… …   Wikipedia


Share the article and excerpts

Direct link
Do a right-click on the link above
and select “Copy Link”

We are using cookies for the best presentation of our site. Continuing to use this site, you agree with this.