Книга: Schmidt Waldemar «Winning at Service»
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Серия: "-" This book reveals the Secrets to Service Success by analyzing four service companies that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies. Издательство: "Wiley" (2003)
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См. также в других словарях:
Service climate — Climate for service refers to employee perceptions of the practices, procedures, and behaviors that get rewarded, supported, and expected with regard to customer service and customer service quality. For example, to the extent that employees… … Wikipedia
Service dominant logic (Marketing) — Service Dominant Logic of Marketing=Radical reformulation of marketing thought is not new and arguably is part of the dynamic tension just under the surface calm of any discipline. But not since Lyn Shostack’s call to marketers to “break free”… … Wikipedia
service break — n. Tennis the act or an instance of winning a game in which the opponent serves … English World dictionary
winning — win|ning [ wınıŋ ] adjective only before noun ** 1. ) used about things that make someone attractive or successful: a winning smile The company s winning formula includes excellent service and reliable products. 2. ) used about the winner of a… … Usage of the words and phrases in modern English
winning */*/ — UK [ˈwɪnɪŋ] / US adjective [only before noun] 1) a) used about the winner of a race, competition, or prize the winning team b) used about something that someone does to win a race, competition, or prize the winning goal/shot/point Winning entries … English dictionary
Service Employees International Union — Infobox Union name= Service Employees International Union country= United States Canada affiliation= Change to Win Federation, CLC members= 2 Million [http://seiu.org/faqs/faq whatisseiu.cfm What Is SEIU? | SEIU.org ] ] full name= native name=… … Wikipedia
