Книга: Yazan Khalid Abed-Allah Migdadi «Banking Operations Strategy: A Proposed Configuration»
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Производитель: "LAP Lambert Academic Publishing" The concern about the service management in general and service operations management in particular emerged in the 1970s and beyond, as a result of extraordinary role the service sector is played in production; the percentage of service sector contribution in GDP in the developed countries in 2003 reached 70% (Australia 67. 5%, France 66. 2%, Japan 69. 6% and Germany 70. 1%. So the academic contribution of operations management has been directed toward service, and the service operations management emerged as a field of study, despite this academic direction, the majority of academic contributions is still manufacturing oriented; the percentage of published articles of service operations management in ten Journals is 7. 5% over the period (1997-2002); accordingly the challenge is still exist to develop the field of service operations management, both form research and teaching perspective. ISBN:9783659508745 Издательство: "LAP Lambert Academic Publishing" (2014)
ISBN: 9783659508745 |
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